My name is Claire Owen-Jones and I am an AAT licenced accountant and an ICB registered bookkeeper. I also have a first-class Fine Art degree, which is nice.
I work with freelancers across the UK and if you are not based in Cardiff, I am happy to jump onto Zoom (which is like Skype) to have a face to face meeting.
If you work at home with your children, I am happy for them to join us on our calls. I set up Loud and Clear Accounting when my son was 18 months old, so I fully understand the unpredictability of running a business around young children.
I wanted to create an accountancy business that was a little more informal. I work from home. I wear jeans and trainers. The 9 ‘til 5 doesn’t exist here. I like cake. I spend too much time on social media. The normal freelancer things.
Meet the team
If you would like to move over to Xero, arrange a training session or simply have a query answered, Claire is a certified Xero advisor and will be the person to help you. If you are local, Claire can come to your office or she can jump onto Zoom so you can screen share.
Bookkeeper Claire loves a T account. Which is basically very old-fashioned bookkeeping. She also loves Xero and Receipt Bank so if you have fallen behind with, or just need some bookkeeping assistance, Claire will be happy to help.
I run a paperless office, so everything is signed electronically. I use DropBox to share documents. I’ll send you explainer videos using Loom. Claire likes tech but cannot fix things if they go wrong. Claire does not understand coding.
Claire can often be found chatting away on social media. I am currently trying to pull her away from writing blogs and moving more over to video. But she is some-what reluctant due to messy hair and having to tidy the office.
To remove the risk of surprise fees or the uncertainly that comes with charging per hour, my fees are fixed and paid by monthly direct debit. Claire oversees this and will be your main contact. She doesn’t like getting the bad debt twitch.
Claire doesn’t work 9 ‘til 5 and chances are that you do not work 9 ‘til 5, so let’s start with email and we can then book in a time to chat. Claire’s good at email. Not so good at answering the phone. A little head’s up there.
Answers to common questions
Do you only work with freelancers who use Xero?
No. I can only provide technical support and resale licences for Xero but if you use Quickbooks or FreeAgent and it suits you, then I will not get you to change.
Do you only work with freelancers?
I have a growing number of landlords as clients who have wanted to move over to Xero. And several of my freelancer clients have grown their businesses so they now have employees. But I would say that I work best with one-man bands and partnerships.
Do you do any bookkeeping onsite?
I do all my work remotely. However, if you need a bookkeeper to work on site, let me know and I may be able to recommend someone.
Do you charge by the hour?
No. Instead I charge by the job as I believe it makes things clearer and it means you will not get charged extra if I'm having a slow day. You can find out more about my accountancy packages on my services page.
As it’s just you, what would happen to my accounts when you are on holiday or was off sick?
I rarely take a spontaneous holiday so if I’m going to be on annual leave and this will impact on any deadlines or regular work, then I will always let you know.
If I am off on short term sick leave or need to take a day off due to parenting issues, most of the time I will simply catch up on the work myself. Should I be off for a longer period, I do have a couple of accountants and bookkeepers who can jump in to help.
If I had a tricky or unusual tax situation, what would you do?
I will never take on work that makes me uncomfortable or that I don’t think I am the best fit to do. For this reason, I have a network of other accountants and bookkeepers to refer you to. Even if it’s just for a one-off piece of work or advice.
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